Shipping policy
To ensure a smooth shipping process, please take note of the following guidelines.
Order Cut-off Times
For in-stock items eligible for same-day shipping, please submit your order before 1:00 PM Eastern Time (ET), Monday through Friday. This allows sufficient time for order processing before our daily FedEx pickup, which typically occurs between 3:00 - 4:00 PM.
Important Information
Please be aware that business days commence once the product has been dispatched from our warehouse.
Our shipping operations run Monday through Friday, excluding New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.
| Service | Delivery Time | Best For |
|---|---|---|
| FedEx First Overnight | Next business day by 10:00 a.m. (major metro areas) | Time-critical shipments |
| FedEx Priority Overnight | Next business day, morning | Urgent business shipments |
| FedEx Standard Overnight | Next business day by end of day | Overnight at a lower cost |
| FedEx 2Day | 2 business days | Fast, less urgent deliveries |
| FedEx Economy | 1–3 business days (Canada) | Cost-effective express shipping |
| FedEx Ground | 1–7 business days within Canada | Lowest-cost domestic shipping |
| FedEx International Priority | 1–3 business days worldwide | Fast international delivery |
| FedEx International Economy | 2–5 business days | Lower-cost international shipping |
| FedEx International Ground | 2–7 business days (Canada–U.S.) | Economical cross-border shipments |
| FedEx Freight Services | 1–5+ business days | Pallets and large/heavy shipments |
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Delivery times are estimates only. Manufacturers Automation Inc. is not liable for delays caused by carriers, customs, weather, or circumstances beyond our reasonable control.
Partial Shipments and Backorders
If an item is temporarily out of stock but available for backorder, you will see a message indicating its availability. If you require estimated lead times, click 'Request Lead Time?' and complete the online form.
When practical, Manufacturers Automation Inc. may ship available items separately to reduce delivery time.
Shipment Costs
The displayed shipping costs will be prepaid and added to your invoice. If material is excessively heavy or oversized, a representative will contact you before shipment regarding any additional freight charges.
When shipping costs cannot be determined at checkout, freight charges will be calculated based on package weight, dimensions, destination, and selected carrier service using published carrier rates.
Order Tracking
Shipment confirmation and tracking information will be provided when available. Tracking may require several hours to become active after shipment.
International Shipments
International shipments may be subject to customs clearance, duties, taxes, brokerage fees, and local import regulations. Unless otherwise agreed in writing, these charges are the customer's responsibility. Commercial invoices and export documentation will be supplied where required.
Shipping Restrictions
Certain products may be subject to export control regulations or manufacturer restrictions. Manufacturers Automation Inc. reserves the right to decline or delay shipments where required by applicable laws or manufacturer policies.
Damaged or Missing Shipments
Customers should inspect shipments immediately upon delivery. Visible damage should be reported to the carrier and to Manufacturers Automation Inc. within 48 hours. Please retain all packaging materials until the claim has been resolved.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an order must be re-shipped due to an incorrect or incomplete shipping address.
Changing or Cancelling an Order
If you need to make changes or cancel an order, please contact your local sales representative as soon as possible. Orders already in processing or shipped may not be eligible for modification or cancellation.
Force Majeure
Manufacturers Automation Inc. shall not be liable for delays caused by events beyond its reasonable control, including natural disasters, transportation disruptions, customs delays, labor disputes, pandemics, governmental actions, or other force majeure events.
Contact Us
For shipping-related questions, please contact your local sales representative or email sales@manuauto.com.