Refund policy
Do you have extra items, received the wrong product, or no longer require an item? Our return process is designed to make returns as simple as possible.
To request a return or repair, please fill out the RMA Form.
Return Authorization (RMA)
Before returning any product, customers must obtain written Return Merchandise Authorization (RMA) from Manufacturers Automation Inc. Return requests can be submitted using our online return request form. Returns requested more than 90 days after shipment will not be accepted.
General Return Conditions
All returned items are subject to inspection. Products must be unused, in new condition, in the original manufacturer's packaging, complete with all accessories, labels, manuals, and documentation, and suitable for resale. Credit will be issued after inspection and approval.
Any shortages, incorrect items, or damage must be reported within 48 hours of delivery.
1. Return of Stock Products
- No restocking fee for returns within 30 days of shipment.
- Returns requested 31 to 90 days after shipment are subject to a 20% restocking fee.
- Returns requested after 90 days require ManuAuto review and approval and may be subject to additional conditions or be declined.
- Cut materials (including wire, conduit, cable cut lengths, and similar products) are non-returnable.
2. Special Order, Non-Stock & Discontinued Products
Products that are special order, non-stock, custom-configured, or discontinued are subject to the manufacturer's return policy. Manufacturer approval may be required. Additional handling, freight, or restocking charges may apply. Some products may be non-returnable.
3. Warranty Claims & Faulty Products
The customer must provide a brief description of the equipment malfunction. Warranty claims are processed according to the manufacturer's warranty terms. Depending on the manufacturer's decision, products may be repaired, replaced, or credited. Refunds are not guaranteed where repair or replacement is available. For automation products, returns will not be accepted if the manufacturer's seal or tamper-evident label has been broken.
Non-Returnable Products
Generally non-returnable items include software licenses, custom-built products, hazardous materials where applicable, opened consumables, products showing signs of installation, misuse, abuse, modification, or physical damage, unless covered by an approved warranty claim.
Return Shipping
Unless the return results from our shipping error or an approved defective product, customers are responsible for return freight charges. Original outbound shipping charges are non-refundable.
Inspection & Credit Processing
All returns are inspected upon receipt. If approved, refunds will be issued to the original payment method, or a credit will be applied to the customer's account within 10 business days of inspection. Applicable restocking, freight, or manufacturer charges may be deducted.
Marketplace orders are subject to the return and refund policy of the applicable marketplace platform.
Contact
For assistance with returns or warranty claims, please contact your local sales representative or email returns@manuauto.com before shipping any product back to Manufacturers Automation Inc.